1. Introduction
At SCN sky Digital , we value your business and strive to provide excellent broadband services. However, we understand that there may be circumstances in which you need to cancel your service. This Cancellation Policy outlines the criteria and procedures for cancelling your broadband service with us.
2. Criteria for Cancellation
2.1 Voluntary Cancellation
You may choose to cancel your broadband service at any time for any reason. Please note that cancellation may be subject to early termination fees if it occurs before the end of your contract term.
2.2 Service Dissatisfaction
If you are experiencing ongoing service issues that we are unable to resolve, you may be eligible to cancel your service without incurring early termination fees.
2.3 Change of Circumstances
If there is a significant change in your circumstances, such as moving to an area where our service is not available, you may cancel your service without penalty.
3. Cancellation Period
3.1 Cooling-Off Period
You have the right to cancel your service within [14 days] of activation (the "cooling-off period") without incurring any cancellation fees. During this period, you are entitled to a full refund for any charges paid.
3.2 Post Cooling-Off Period
If you wish to cancel your service after the [14-day] cooling-off period, please refer to your contract terms regarding early termination fees. These fees may apply depending on the length of your contract and the remaining time on it.
2.3 Change of Circumstances
If there is a significant change in your circumstances, such as moving to an area where our service is not available, you may cancel your service without penalty.
4. How to Cancel Your Service
4.1 Contact Customer Service
To cancel your service, please contact our customer service team at:
9667266703
skydigitalservice22@gmail.com
skydigitalservice22@gmail.com
Provide your account details and reason for cancellation.
4.2 Cancellation Request
Upon receiving your cancellation request, our team will process it and provide you with a confirmation of the cancellation and any applicable fees.
5. Equipment Return
If you have received equipment (e.g., modem, router) from us, it must be returned in good working condition within [30 days] of cancellation. Failure to return the equipment or returning damaged equipment may result in additional charges.
6. Refunds and Final Billing
6.1 Refunds
If you are eligible for a refund, it will be processed within [7-10 business days] of cancellation approval. Refunds will be issued to your original method of payment. Please allow an additional [3-5 business days] for the refund to be reflected in your account, depending on your bank or payment provider.
6.2 Final Billing
You will receive a final bill detailing any outstanding charges, including early termination fees (if applicable) and unreturned equipment fees. This bill must be paid by the due date to avoid additional charges.
7. Changes to This Cancellation Policy
We may update our Cancellation Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed about our cancellation practices.
6.2 Final Billing
You will receive a final bill detailing any outstanding charges, including early termination fees (if applicable) and unreturned equipment fees. This bill must be paid by the due date to avoid additional charges.
8. Contact Us
If you have any questions about this Cancellation Policy, please contact us:
SCN sky Digital
Pataudi Rd, Kadipur Village, Sector 10, Gurugram, Haryana 122001, India
9667266703
skydigitalservice22@gmail.com
https://skydigitalservice.net/
Pataudi Rd, Kadipur Village, Sector 10, Gurugram, Haryana 122001, India
9667266703
skydigitalservice22@gmail.com
https://skydigitalservice.net/
Please note that this sample is for informational purposes only and does not constitute legal advice. It is recommended to consult with a legal professional to ensure compliance with all applicable laws and regulations.
