Refund policy

Gurugram No.1 Internet Service Provider

1. Introduction
At SCN sky Digital, we strive to provide excellent broadband services to our customers. However, if you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
2. Eligibility for Refunds
2.1 Service Issues If you experience significant and unresolved issues with our broadband service, you may be eligible for a refund. This includes instances of prolonged service outages, consistently slow speeds, or other technical problems that we are unable to resolve in a reasonable time frame.
2.2 Billing Errors If you believe there has been a billing error, such as being charged incorrectly or for services not received, please contact our customer service team for a resolution and potential refund.
2.3 Cancellation within Cooling-Off Period You have the right to cancel your service within [14 days] of activation without giving any reason and receive a full refund for any charges paid during this period.
3. Non-Refundable Charges
Certain charges are non-refundable, including but not limited to:
3.1 Activation fees
3.2 Installation fees
3.3 Charges for any equipment that is not returned in good condition
3.4 Any usage-based charges (e.g., overage fees)
4. How to Request a Refund
4.1 Contact Customer Service To request a refund, please contact our customer service team at:
Provide your account details, a description of the issue, and any relevant documentation or evidence supporting your request.
4.2 Investigation
Upon receiving your request, our team will investigate the issue. We may contact you for additional information or clarification.
5. Processing Refunds
5.1 Approval If your refund request is approved, we will process the refund to your original method of payment.
5.2 Timeline Refunds will be processed within [7-10 business days] of approval. Please note that it may take an additional [3-5 business days] for the refund amount to be reflected in your account, depending on your bank or payment provider.
6. Changes to This Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions about this Refund Policy, please contact us:
SCN sky Digital
Pataudi Rd, Kadipur Village, Sector 10, Gurugram, Haryana 122001, India[Address]
Please note that this sample is for informational purposes only and does not constitute legal advice. It is recommended to consult with a legal professional to ensure compliance with all applicable laws and regulations.

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